How to File a Complaint in Train

Looking for how to file a complaint in train, here are the steps you can follow:

How to File a Complaint in Train

Online Complaint:

• Website: Visit the Indian Railways grievance portal.
• Mobile App: Use the ‘Rail Madad’ mobile app available for both Android and iOS.
• Social Media: Tweet your complaint to @RailMinIndia or @IRCTCofficial on Twitter.

SMS Complaint:

• Send an SMS to 139 with the details of your complaint.

Onboard Complaint:

• Contact the Train Ticket Examiner (TTE) or any onboard railway staff.
• Use complaint books available with the TTE or at major stations.

Helpline Numbers:

• Call 139 for general inquiries and grievances.
• Dial 182 for security-related complaints.

Steps for Filing a Complaint on the Rail Madad App

1. Download and Install: Install the ‘Rail Madad’ app from the Google Play Store or Apple App Store.
2. Register/Login: Sign up or log in using your mobile number.
3. File a Complaint: Navigate to the complaint section, fill in the details, and submit.
4. Track Status: You can track the status of your complaint through the app.

Filing a complaint ensures that issues are formally recorded and addressed by the Indian Railways authorities.

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