How can I Contact IRCTC Customer Care Number

Need help with your IRCTC account or bookings? How can I Contact IRCTC Customer Care Number 139.

If you need assistance with your IRCTC account or bookings, contacting IRCTC customer care is straightforward. Here are the different ways to get in touch with IRCTC customer care for prompt support:

Table of Contents

1. IRCTC Customer Care Helpline Numbers:

General Inquiries: For any queries related to bookings, cancellations, or other services, you can contact the IRCTC customer care helpline.
- Toll-Free Number: 139
- Available 24/7: This number can be dialed from any mobile or landline.
- IVR (Interactive Voice Response): Follow the IVR options to get assistance in your preferred language.

2. IRCTC Customer Care Email:

For non-urgent queries or detailed issues, you can email IRCTC customer support.
- General Support: care@irctc.co.in
- E-Ticketing: etickets@irctc.co.in
- Tourism: tourism@irctc.co.in

3. IRCTC Online Complaint Portal:

You can file a complaint or seek help through the IRCTC online complaint portal.
- Visit the IRCTC Complaint Portal.
- Log in to your IRCTC account.
- Navigate to the “Complaints” section.
- Fill out the complaint form with the relevant details and submit it.

4. IRCTC Social Media Channels:

IRCTC is active on social media platforms. You can reach out to them for quick responses.
- Twitter: IRCTC Official Twitter
- Facebook: IRCTC Official Facebook

5. Regional Contact Numbers:

For region-specific queries, you can contact the respective regional offices.
- Northern Zone: (011) 23345300 / 23344787
- Western Zone: (022) 22618062 / 22618069
- Eastern Zone: (033) 22439045 / 22439046
- Southern Zone: (044) 28361374 / 28361377

6. IRCTC Zonal Offices:

If you prefer to visit in person, you can visit the nearest IRCTC zonal office.
- Address and Contact Information:
- Visit the IRCTC Contact Page and scroll to the bottom for zonal office details.

7. Mobile App Support:

If you use the IRCTC Rail Connect app, you can access customer care through the app.
- Help Section: Navigate to the “Help” or “Support” section within the app for assistance.

Tips for Contacting IRCTC Customer Care:

Keep Details Handy: Have your PNR number, booking ID, and other relevant details ready for quick resolution.
Clear Communication: Be clear and concise about your issue to help the support team assist you effectively.
Follow Up: If your issue is not resolved promptly, follow up with the provided reference or complaint number.

By using these methods, you can effectively contact IRCTC customer care and get the assistance you need for any issues related to your train bookings or IRCTC account.